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• Return Merchandise Authorizations (RMA) will not be accepted for orders that exceed the 3 months’ time frame.

  • For any special case reasons, RMA’s can be reviewed by a manager for approval/rejection.

• All shipments delivered to the customers must be inspected at the time of delivery.

  • Any damages/shortages must be reported to carrier, and it must be indicated on the Proof of Delivery (POD) at that time. 

  • Proof of damage to tamper proof tape and shrink wrap upon receiving must be submitted.

  • Be advised, MFC representative will ask for photos of product and any labels on the boxes for all return/credit requests.

  • For any damages that require a claim with the carrier, the credit will not be issued until the carrier approves the claim.

• All returns must be shipped back to MFC within 10 business days from receiving paperwork such as Return Merchandise Authorization form, labels/Bill of Ladings.

  • All returns must be shipped back in the MFC original boxes.

    • In the event above cannot be done, replacement boxes must be clearly labeled, and original packing slip must be included.

  • Failure to comply with any of the above requirements will result in the cancellation of RMA.

  • If a product is delivered to MFC warehouse without valid RMA, it will be rejected and returned to the sender.

  • If there are any difficulties with any of the paperwork or pickup, please notify MFC rep as soon as possible in the event an extension is needed.

• Any eligible credits will be processed within 7 business days from a confirmed receipt of the RMA to our warehouse.

  • Only confirmed quantities received back by our warehouse will be credited.

• For any shipments that include wrong or damaged items, incorrect color or quantity delivered to customer can be returned within 3 months of the original order date.

  • Shipping and freight charges will NOT apply for above mentioned.

• For any shipments that the customer chooses to return at not fault of MFC such as over-ordering in quantity, discontinuing, etc. may be returned within 3 months with manager approval.

  • Shipping and freight charges WILL apply for above mentioned.

  • Customer can use their own carrier/account if preferred.

  • Restocking fees may apply.

  • Please note that some customer specific special items may not qualify for returns.